Here’s a professional and concise refund policy for Timeline Fashions:
Refund Policy
Effective Date: 3rd June 2023
At Timeline Fashions, we value our customers and are committed to ensuring a positive shopping experience. If you are not entirely satisfied with your purchase, please review our refund policy below:
1. Eligibility for Refunds
- Items must be returned within 7 days of purchase.
- The item must be in its original condition, unworn, unwashed, with all tags attached, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Sale or clearance items.
- Undergarments and swimwear.
- Items that show signs of wear, damage, or alteration.
3. Refund Process
- Approved refunds will be processed within 7 business days.
- Refunds will be issued through the original payment method.
4. Exchanges
If you prefer, you may exchange your item for another of equal value, subject to stock availability.
5. How to Initiate a Refund
- Visit our store at Accra Trade Center, along Accra Road, Nairobi CBD, or
- Contact us at timelinefashionske@gmail.com or call 0729725249 for assistance.
6. Shipping Costs
If you are returning an item by mail, you will be responsible for the shipping costs unless the item is defective or we made an error in your order.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund, including any applicable shipping costs.
8. Changes to this Policy
Timeline Fashions reserves the right to amend this refund policy at any time. Changes will be communicated through our website and in-store.
For any questions or concerns regarding this policy, do not hesitate to contact us at timelinefashionske@gmail.com or 0729725249.
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